Think Twice about Flying Korean Air with a Toddler

Update (27 June 19): After travelling on Singapore Airlines (SIA) with a toddler recently, I realised that Korean Air is more child-friendly than SIA in terms of entertainment (e.g. kids earphone and superb toy sets) and food (packaging and food contents). We had a great time on SIA, good service as usual, but just not so much thought given to the journey of the young passenger. A trash bag and a box of tissue were given by Korean Air, but only given on SIA when we requested. Korean Air caught us on a bad day, otherwise, I would have given Korean Air more credit for all the kids stuff in this post. 

Our family of three travelled to South Korea in October 2018, during Autumn. Evangeline was about 16 months old, double the age of when she first flew to Japan. From Singapore to South Korea, we flew Korean Air with a toddler and were in the economy class. On top of it, a red eye flight.

After we arrived at Incheon International airport, we took a train to Gimpo airport and took Korean Air’s domestic flight to Jeju. This multi-city booking with Korean Air is comparable to separately booking budget airline for the domestic leg. In any case, with a baby and extra luggage for the baby, budget airline is not ideal for us. Moreover, in the same booking, Korean Air gave us a good connecting flight timing, accounting for the time to travel from Incheon to Gimpo airport.

Our Flight with Korean Air
Singapore (6hrs15mins) > Incheon > (1hr10mins) Jeju

So, how was our experience with Korean Air?

In summary, unpleasant. (Our photos are deceivingly happy. Always a ‘Say Cheese’ moment.)

Korean Air gave us a bad start and thus the whole experience. The service of the flight attendants on our first flight (red eye) could be improved. To cut them some slack, I think it was the circumstances that made us expect more from them. Evangeline was running a fever that day, and she needed a good sleep. However, the airline didn’t provide a bassinet for our red eye flight.

Other than these, Korean Air is generally good for parents with children. So if you are thinking of bagging that enticing Korean Air deal to Incheon, it’s still worth it. Or probably you should decide after reading this entire post.

About Bassinet

Departure Flight: Singapore > South Korea

My eyes squinted open to dim galley lights piercing through the darkness of the plane. A heavy weight was pressing upon my chest, it was baby Evangeline’s head. Her head rested on me, while her legs dangled off at my knees. She was for the moment peacefully sleeping. I had taken like forever to cajole her to sleep, not forgetting the pressurising flight attendants. More on that later.

Then I took fifteen minutes to unwind myself to sleep, only to have five minutes or so of good rest. My body was at the brink of entering into deep sleep when numbness radiated through my left arm and woke me up.

In my tiny economy seat, I gingerly adjusted and lifted my baby, careful not to knock into the sleeping mother and toddler to my right, my sleeping husband on the left. I stealthily manoeuvred my arm out, but it took simply a slight twitch to shake her up to loud cries.

She cried like she just had a nightmare, while in fact, my nightmare had resumed. In a cabin full of people sleeping and trying to sleep, I was sure I was the subject for all curses.

“Ouch!” I uttered under my breath, careful not to irk them further. My baby had scratched my arm in defiance, or she was simply being angry for having her sleep disturbed, like the other passengers. I bled a little and cursed the airline for not providing the bassinet. I too hit myself on the head for packing last minute and leaving no time to cut her fingernails.

(Failed) Bassinet Request

So hubby emailed Korean Air to request for bassinet, and received an email. We read the first half (as photo above), and assumed it’s a confirmation email. We scanned through the rest of the email (photo below), thinking it’s the usual ‘terms and conditions’ kind of text.

We were so wrong. A super important point was buried in the wordy email. Because there’s no ‘Firstly’, we didn’t look out for a ‘Secondly’ in the email. Apparently, we had to reply the email with our baby’s height and weight to confirm the bassinet request!

It was on us for not replying the email, but it felt like we were penalised for clicking ‘I Agree’ to the lengthy terms and conditions. Or that penalty for being the layman who did not scrutinized a professional wordy legal contract.

Korean Air could have avoided this misunderstanding by requesting upfront for our baby’s height and weight or for our reply to confirm. Or to simply bold and underline the required course of actions from us.

No Bassinet for Departure

Evangeline in a stroller at Changi Airport’s Terminal 3. She was so excited before the flight!

With a feverish baby on a red eye flight, having no bassinet ignited the hulk in me, regardless who was right or wrong. Initially, the counter told us there was no bassinet and to check again at the gate. Then the staff at the gate told us there was and asked us to board the plane first.

But there was no follow up. So we requested for bassinet again and the flight attendant looked at us blankly and said there was none. Apparently, if you don’t request for the bassinet, Korean Air will not bring the bassinets with them from Korea. Like what… Why did they give us false hope, saying there was a bassinet? And don’t they even have a spare one in case of emergencies or damage to the requested bassinet?

What’s more, there’s another mother and baby sitting beside us without a bassinet. Imagine the squeeze in the 3-seater row. Don’t even get me started on the seating arrangement (Next Section: Middle Section Seating)
Remember to request bassinet from Korean Air and REPLY to their email!

Return Flight: South Korea > Singapore

The return flight was better in all ways. After the hoo-ha of the departure flight, a staff ordered a bassinet for our return flight. But we didn’t really need a bassinet this time round. We got an empty seat beside us, for free! The rainbow awesomeness of it. Our toddler loves to have this space of her own. Her butt just could not stay planted on our laps for long. So she made herself comfortable in the free seat, and we didn’t need to struggle with a wriggling daughter in our arms.

Where was this bassinet when we needed it the most for our red eye flight?!

It’s still good to have a bassinet though, another playground to plant our hyperactive toddler in. Regardless, this was a day flight, so I was less stressed about her disturbing others. When she’s bored, we just walked her up and down the aisle to burn off her energy.

Middle Section Seating for Our Flight

Korean Air Seating Arrangement

Evangeline struggled, knocked her head against the armrest of the plane seat, and cried even harder. I tried to thrust her to my breast again. That was supposed to calm her down to sleep in a quick and easy manner. ALAS, in the plane full of sleeping passengers (seems to be at full capacity), this did not work this time.

She tried to peel off the nursing cover and get out of it, while I struggled to keep her under. From the corner of my eye, a man was staring in my direction. Was my breast exposed when my baby tried to remove the nursing cover? Could he have seen anything in the dark? When finally my baby succumbed to nurse and sleep, a shadow walked past us, creaked open the toilet door near us, and shut it with a thud. A burst of cries erupted again.

I so much preferred the seating arrangement we had with Singapore Airlines when we flew to Fukuoka. Two seater with one bassinet by the window. I could sit at window seat to nurse while my hubby blocked intrusive views from the aisle.

Flying Korean Air Economy with a Toddler

For Korean Air, it’s a triple whammy.

  1. The bassinet rows of Korean Air is in the middle section of the aircraft, with 3+3+3 seats across.
  2. Every bassinet row can install two bassinets side by side, great for twins to sleep in, but not so great for two little crying strangers.
  3. Lastly, for our red eye flight, the bassinet row is just beside the toilet cubicles, imagine all the noise of the opening and closing of doors, and the lights shining into our face. How can my light sleeper baby have a good sleep?!

Red Eye Flight (Yay or Nay?)

Our red eye flight was particularly bad because of the mother and toddler seated right next to us. Hubby sat in the middle initially, because two toddlers sleeping in our arms would bound to knock or kick into each other.

But I needed to nurse Evangeline and I felt too exposed sitting at the aisle seat. So in the end, I moved back to the middle seat and we were uncomfortably cramped up, all the while trying to avoid knocking into the other mother-child pair with Evangeline.

We have preferred a red eye flight because we don’t need to entertain her for the whole flight journey. She has no screen time at all, so we literally have to be her entertainment and that’s tiring. So with her asleep, we could rest for a while. I’m still in the ‘for red eye flight’ camp. Just that now I have to make sure I get a bassinet!

Of course, if it’s a day flight, she has a bundle of energy to entertain us with her cute antics. Like her in the photo below, wearing toddler headphones provided by Korean Air.

About Korean Air Staff & Policy

Flight Attendants on Red Eye Flight

“Everything alright?” the flight attendant asked, smiling politely at me. Her well-painted face made her skin so fair and smooth that it reminded me of a porcelain doll, and of a famous Korean actress. I said yes, forcing a smile, while I tried to keep my restless baby on my lap and hushed her protests.

Five minutes later, the same lady came by to check on us again. Or was it another one, they looked quite the same? This time, I was bouncing my crying baby in my arms to calm her down. I nodded in bid to shoo her off.

Yet another few minutes later, someone came to ask if I needed her assistance. In the midst of trying to thrust my baby towards my breast, hoping she would nurse for comfort and calm down, I glared at the flight attendant and gave a curt yes.

Were the staff seriously trying to be really helpful or pressurising me to shut my baby up? The latter seemed more like it while I was in that situation. Because, what can they do? Comfort the baby better than her own mother? Helped me to nurse? I seriously don’t know how they were trying to help. In the dark plane full of sleeping passengers, I was trying my best to calm a baby. I was already feeling bad for disturbing the others. So they were not making me feel any better.

Evangeline with Robot at Incheon Airport

Baggage Allowance

Korean Air is very strict on their checked baggage allowance. For economy, each person can checked in only 1 luggage piece of 23kg for travel from Singapore to Seoul. No combining of allowance with fellow passengers, even if the two of you have 15kg and 25kg each. No wonder I see quite a few people re-packing their luggage at the counters.

We fell in the “oh shucks” category. But good thing, we have Evangeline with us. That’s why the ground staff was kind to extend grace and let the luggage through. I can’t imagine having to re-arrange our belongings with a toddler, stroller, and a few pieces of hand luggage. Logistics nightmare. But the staff did warn us that we might not be “let off” for our domestic flight that departed from Gimpo airport.

Ground Crew at Gimpo Airport

The ground crew at Gimpo airport was helpful in getting us catch our domestic flight. Otherwise we would have missed the flight and messed up our car rental and schedule. More on this in the Domestic Flight section below. One thing for sure, good we didn’t go for budget airlines.

Food and Entertainment

Flight Meals

Food wise, the breakfast for the red eye flight was not fantastic. The meal is as the photo above. Convenience food plated nicely as a good proper meal? Instant porridge with a packet of seasoning could be tasty, but not appealing to the severely sleep deprived us. We noticed a few passengers opting out of their breakfast too.

The meal for Evangeline was not that great either, though it was put inside a cute box with design of Pororo the Little Penguin (two photos down). She ate only a mouth or two. All three of us simply had no appetite after a rough night on the flight.

Entertainment for Children

Singapore Airlines gave Evangeline a small soft toy, while Korean Air provided a nice doodle book kit! This can keep a toddler entertained longer than a soft toy. However, Evangeline was still too young to hold a pen to doodle. Hence, we had to find other ways to keep her entertained – like playing with toddler earphones Korean Air provide for children’s screen time.

Help for Mummy

On our return flight, we were given a big nice plastic bag as rubbish bin, and a box of tissue for baby/toddler use. Quite surprised by the sudden hospitality of Korean Air because we were not given these during the red eye flight nor on Singapore Airlines.

Korean Air (Domestic)

When we reached Incheon international airport, hubby and I had diarrhea and felt like puking. (We lost our appetite, munched a few mouths of bun for lunch and skipped dinner. Concussed super early. A bad first day in Korea.) This is perhaps due to the over tiredness from having one hour of broken sleep. Poor Evangeline was also cranky the whole night, because of her disturbed sleep and fever.

And so with the toilet runs, the diaper changing, and buying of breakfast, we ended up late at Gimpo airport for our flight to Jeju. I literally ran with Evangeline in the baby carrier from the train station to the check in counters while hubby caught up with us with two big luggage, strollers, and other bags. As I ran like mad through the super duper long run, I thought to myself, “Shucks, don’t let us miss this flight like we did in Australia.”

Clock was ticking, fifteen minutes to departure timing.

I was so relieved when the helpful ground staff proceeded to help us check in and allow our (overweight) luggage in. One staff brought us through the security counters and directed us to the gate. Phew! Glad they were not like the staff of Jetstar Australia, who scoffed at us and waved us away.

As we trudged through a plane full of seated passengers, I wondered if they were waiting for us to board or was the plane just late? During the flight, we were served peanuts and drinks. Good thing we did not book a budget airline. With our luggage, a budget airline’s domestic fare would add up to be about the same as Korean Air’s (through multi-city booking).

All in all, we count our blessings for safe flights!
So would you still take Korean Air? Let me know in the comments below. Be sure to also bookmark our Overview Itinerary of South Korea at

5 thoughts on “Think Twice about Flying Korean Air with a Toddler”

  • Wow…”they all look alike” comment is so racist. I’m sorry you had a crappy experience and the LO had a hard flight. That’s terrible for her to have, but your review is just a bitch fest. It is your responsibility as the legal guardian to reply to the email for a bassinet as well. Do you think they can read your mind? You wanted them to treat you better than the rest of the families, maybe you could treat them with a little respect and kindness back. They also could have been having a “bad day.”

  • Your in a plane what do you expect :(. Also you can have a little respect to the staff as they are working hard to assist you

  • I held it in after a disapproving comment from years ago. But after years after this post was published, I still get a disapproving comment who decided to comment with two different usernames. So he/she must feel something strongly to do that. So thought I jump in to clarify.

    Everyone has bad experiences with businesses, and does narrating their experience means they are bad customers?

    I should have watched my tone when I wrote this piece, though I did try to not sound malicious. It is hard when I’m trying to assert a point that’s negative. But point taken, I’ll work to be more empathetic and kind in my words towards others in future. Empathy through our words, being kind in our words (in writing or in speech), does go in both ways, between service staff and customers, between writers and readers.

    Negative feedback is a painful pill to swallow but an opportunity for a person and a business to improve. For example, the Korean air email can be designed to be more customer centric, stating upfront in bold that customers should request for a bassinet, or a shorter email before the customers’ attention wane. Both my hubby and I missed out, so that’s not a blunder of one person. We’re not a frequent flyer with a baby, so we didnt know we should request. So the email has to be “idiot proof” for all customers .

    And I’m not sure if I should admit or apologise that I’m a racist. I’m a Chinese, and I get that Caucasians sometimes just don’t have the ability to differentiate me from my fellow Chinese. I do empathise and understand that it’s because they’re not exposed to my race for a prolonged time to differentiate. On the other hand, growing up in an environment without exposure to the whites (not even TV), I couldn’t differentiate them when I was younger. The Italians look the same as Americans, even the whites celebrities look a like to me. Lacking in ability doesn’t mean I’m a racist. Also, you have to empathise with me in this case, the airplane light was dim and I was struggling with a crying baby to notice and remember who the flight attendants were.

    I appreciate the flight attendants trying hard at their work, I too was trying hard to make the baby stop crying. It’s not as if I was letting the baby wail, and if I know the secret of making baby stop crying at the snap of a finger, I would write a book about it and get millions of sales from desperate parents too. At that point of time, I felt rather stressful than helpful from the help.

    It’s just my experience with Korean air before the peanut incident in 2019. The incident made me further empathised with the staff because of their working culture. Anyways, I believe there are other happy customers with Korean air.

    I’m looking forward to travelling again though! Meanwhile stay safe ❤️

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